Shop employees encounter knife threats and harassment, with 54% reporting weekly mistreatment. Campaigns such as Let's Respect Retail and ShopKind Week highlight increasing retail abuse. The increase in abuse follows a series of events documented across the sector during the fall season.
A Waitrose veteran assumes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC launches a new store in Oslo, praised by Robbie Fowler. Independent retailers grow within Staffordshire's shopping centre. Retailers are reviewing security staffing and education in response. Staff unions demand for stronger protection measures as cases increase.